{"id":2979,"date":"2025-04-16T17:40:05","date_gmt":"2025-04-16T15:40:05","guid":{"rendered":"https:\/\/www.hotel-phenix-lyon.fr\/condiciones-generales-de-alquiler\/"},"modified":"2025-04-24T10:18:15","modified_gmt":"2025-04-24T08:18:15","slug":"condiciones-generales-de-alquiler","status":"publish","type":"page","link":"https:\/\/preprod.hotel-phenix.customr.fr\/es\/condiciones-generales-de-alquiler\/","title":{"rendered":"Condiciones generales de alquiler"},"content":{"rendered":"\n<section class=\"heading wp-elements-aa67391940688df8be0b44fabb198dc3 wp-elements-aa67391940688df8be0b44fabb198dc3 wp-block-acf-heading has-text-color has-primary-color has-background has-white-100-background-color\">\n\t<div class=\"heading__container\">\n\t\t\t\t\t<div class=\"heading__background-picture\">\n\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/03\/meilleur-hotel-de-lyon-centre.jpg\" class=\"attachment-full size-full\" alt=\"\" fetchpriority=\"high\" srcset=\"https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/03\/meilleur-hotel-de-lyon-centre.jpg 1920w, https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/03\/meilleur-hotel-de-lyon-centre-300x200.jpg 300w, https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/03\/meilleur-hotel-de-lyon-centre-1024x683.jpg 1024w, https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/03\/meilleur-hotel-de-lyon-centre-768x512.jpg 768w, https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/03\/meilleur-hotel-de-lyon-centre-1536x1024.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t<\/div>\n\t\t\t\t<div class=\"heading__layout\">\n\t\t\t<div class=\"heading__content-wrapper has-white-100-background-color\">\n\t\t\t\t<div class=\"heading__content has-white-100-background-color\">\n\t\t\t\t\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/preprod.hotel-phenix.customr.fr\/es\/\">Accueil<\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group heading-content-group is-layout-grid wp-container-core-group-is-layout-96b258e4 wp-block-group-is-layout-grid\">\n<h1 class=\"wp-block-heading has-text-align-left heading__title has-primary-color has-text-color has-xx-large-font-size wp-container-content-32a3e683\">Condiciones generales de alquiler<\/h1>\n<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"heading__illustration illustration-with-parallax desktop-only\">\n\t\t\t\t\t<img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/04\/ENCRIER.png\" class=\"attachment-full size-full\" alt=\"ENCRIER\" fetchpriority=\"high\" srcset=\"https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/04\/ENCRIER.png 350w, https:\/\/preprod.hotel-phenix.customr.fr\/wp-content\/uploads\/sites\/5\/2025\/04\/ENCRIER-300x300.png 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\t<section\n\t\tstyle=\"padding-top:var(--wp--preset--spacing--theme-default);padding-bottom:var(--wp--preset--spacing--theme-default);\" class=\"block-container align wp-block-acf-block-container has-background has-white-background-color is-layout-flow wp-block-acf-block-container-is-layout-flow\"\t>\n\n\t\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Los visitantes pueden acceder a ellas durante el proceso de reserva en l\u00ednea.<\/p>\n\n\n\n<p>De conformidad con lo dispuesto en el art\u00edculo L221-28 del C\u00f3digo de Consumo franc\u00e9s, el consumidor renuncia sin reservas a cualquier pedido de servicios de alojamiento realizado al grupo \u00abLes Aubergistes Lyonnais\u00bb y a sus hoteles asociados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Litiges<\/h3>\n\n\n\n<p>En caso de litigio entre el profesional y el consumidor, ambas partes se esforzar\u00e1n por encontrar una soluci\u00f3n amistosa.<\/p>\n\n\n\n<p>A falta de acuerdo amistoso y de conformidad con el art\u00edculo L.612-1 del C\u00f3digo de Consumo, el consumidor, a reserva de lo dispuesto en el art\u00edculo L.612.2 del mismo C\u00f3digo, tiene la posibilidad de presentar una solicitud de resoluci\u00f3n amistosa por mediaci\u00f3n, en un plazo inferior a un a\u00f1o a partir de la fecha de su reclamaci\u00f3n escrita al profesional.<\/p>\n\n\n\n<p>Este establecimiento ha designado, SAS M\u00e9diation Solution como organismo de mediaci\u00f3n de consumo mediante una solicitud registrada con el n\u00famero 11007\/OC\/2111.<\/p>\n\n\n\n<p>Debe remitirse al Defensor del Consumidor :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O escribiendo a:<br\/>Sas M\u00e9diation Solution<br\/>222 chemin de la bergerie<br\/>01800 Saint Jean de Niost<br\/>Tel. 04 82 53 93 06<\/li>\n\n\n\n<li>O por correo electr\u00f3nico a : <a href=\"mailto:contact@sasmediationsolution-conso.fr\" target=\"_blank\" rel=\"noreferrer noopener\">contact@sasmediationsolution-conso.fr<\/a><\/li>\n\n\n\n<li>O rellenando el formulario en l\u00ednea titulado \u00abContacte con el Defensor del Pueblo\u00bb en la p\u00e1gina web <a href=\"https:\/\/www.sasmediationsolution-conso.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.sasmediationsolution-conso.fr<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><a target=\"_blank\" href=\"https:\/\/www.sasmediationsolution-conso.fr\/\" rel=\"noreferrer noopener\">Independientemente<\/a>del m\u00e9todo de remisi\u00f3n utilizado, la solicitud debe contener :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Direcci\u00f3n postal, n\u00famero de tel\u00e9fono y direcci\u00f3n de correo electr\u00f3nico del solicitante,<\/li>\n\n\n\n<li>El nombre, la direcci\u00f3n y el n\u00famero de registro de Sas M\u00e9diation Solution del profesional en cuesti\u00f3n,<\/li>\n\n\n\n<li>Una breve exposici\u00f3n de los hechos. El consumidor debe decir al mediador qu\u00e9 quiere de la mediaci\u00f3n y por qu\u00e9, <\/li>\n\n\n\n<li>Copia de la reclamaci\u00f3n previa,<\/li>\n\n\n\n<li>Todos los documentos necesarios para tramitar la solicitud (orden de compra, factura, justificante de pago, etc.).<\/li>\n<\/ul>\n\n\n\n<p>El consumidor tambi\u00e9n puede presentar una reclamaci\u00f3n en la plataforma de resoluci\u00f3n de litigios en l\u00ednea, en la siguiente direcci\u00f3n:<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=EN<\/a>.<\/p>\n<\/div>\n\n\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2979","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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